Care Management Program

Get a dedicated care manager and health team by your side – at no extra cost

When your health care becomes complicated, you don’t have to go it alone – there’s Care Management. With Care Management, you’ve got a team of nurses, health coaches, and other specialists by your side. They’re there to give support, answer questions, and provide expert help – all at no additional cost to you.

Doctor is on the phone and checking medical records

How does it work?

Once enrolled, a care manager will be there for you when you need them. They’ll call you periodically to check in, and you can call them as well. Your doctor will continue to provide medical care, whereas your care manager can support you in between visits (or just when you need some extra help).

Care managers are here to:

  • Answer questions
  • Help you understand your condition and treatment options
  • Support you with managing your day-to-day health needs
  • Work with you to meet your health goals so you can feel better sooner
  • Coordinate your care with your doctor and healthcare team 
  • Help you navigate the healthcare system and access valuable resources

Interested? Give us a call.

We’re available 8 AM to 5 PM PT, Monday through Friday. A representative from our Care Management team may also reach out to you. Your medical history and information will always be kept confidential.

Who is this program for?

Care Management can support a number of conditions and illnesses. Give us a call to see if your condition or illness is covered.

Here, you’ll find just a few examples of the conditions that Care Management supports: 

Chronic Conditions Ongoing conditions like diabetes, heart disease, and arthritis are just some of the common conditions people live with. Having a care manager helps members become their own health expert and gain confidence in managing their condition.
Cancer Living with a cancer diagnosis is life changing. With Care Management, members get the extra support and health advice they need, while having a dedicated, supportive care manager by their side.
Hospitalization and surgery After a hospital stay for a heart attack, stroke, surgery, or other major injury, it’s helpful to have an on-call health expert. Care Management can help members focus on what’s most important; like healing and recovery.
Pain Many people deal with chronic pain. Whatever the pain may stem from, Care Management is there to find ways to manage it, as well as help members get back to enjoying life.

What Blue Shield members are saying

“My care manager was amazing, thoughtful and supportive. She helped me prepare for my surgery, coordinated with my specialists, and shared helpful resources that I would not have known about otherwise. She went above and beyond.”
- Ru-Shiun G.

Call the phone number listed above to determine if your plan includes Care Management. Participation in this program will not affect your benefits. Blue Shield will pay benefits according to the coverage available through your health plan. Your choice of healthcare providers is also based on your health plan coverage.

Page last updated 06/15/2022

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Language Assistance Notice

For assistance in English at no cost, call the toll-free number on your ID card. You can get this document translated and in other formats, such as large print, braille, and/or audio, also at no cost.

Para obtener ayuda en español sin costo, llame al número de teléfono gratis que aparece en su tarjeta de identificación. También puede obtener gratis este documento en otro idioma y en otros formatos, tales como letra grande, braille y/o audio.

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