Support: Midsize, Large & National Groups (101+)

Sales support

Please contact your Blue Shield sales representative directly for questions about:

• New mid/large and national group status
• Renewal status and questions
• Commission questions
• Group-related questions: enrollments, terminations, dependent additions or deletions, verification of membership, COBRA and conversion
• Supply orders

To find out who your sales representative is, contact your regional Blue Shield sales office.

Member questions

For member questions concerning benefits claims, locating participating providers,
identification cards and available services, contact:

Member Services: (888) 256-1915
Monday through Thursday, 8 a.m. to 5 p.m.
Friday, 9 a.m. to 5 p.m.

Shield Concierge Member Services: (855) 829-3566
Monday through Friday, 7 a.m. to 7 p.m.

Blue Shield’s mental health service administrator (MHSA) call center
HMO/PPO/POS: (877) 263-8827

Dental Member Services
HMO/PPO: (800) 585-8111
Monday through Friday, 5:30 a.m. to 8 p.m.

Life/AD&D Member Services
(888) 800-2742
Fax: (800) 329-2742
Monday through Friday, 8 a.m. to 5 p.m.

Vision Member Services
(877) 601-9083
Fax: (714) 619-4662
Monday through Friday, 8 a.m. to 5 p.m.