This manual describes the policies and operating procedures for nursing facility providers that contract with Blue Shield of California Promise Health Plan to provide services for members. You'll need Adobe Reader to view the manual.


Change notification

 January 2022 Blue Shield Promise Nursing Facility Reference Guide Change Notification letter (PDF, 173 KB)

Complete manual

 January 2022 Blue Shield Promise Nursing Facility Reference Guide (PDF, 226 KB)

After reviewing the manuals, complete the Acknowledgment of Blue Shield Promise Provider Manual form (PDF, 313 KB) and return it to us by fax or email:
 Fax: (323) 889-5418

Additional information

Although the provider manuals contain comprehensive summaries of Blue Shield Promise policies and procedures, additional protocols regarding plan administrative practices, full plan medical policies, and other detailed information are available to the provider upon request by calling the Blue Shield of California Promise Health Plan Provider Services Department:

 Phone: (800) 468-9935, 6 a.m. to 6:30 p.m., Monday through Friday.