Welcome
TriNet Worksite
employees
Contact us
TriNet Solution Center
Member Services
Phone: (800) 894-5565
7 a.m. - 7 p.m. Pacific Time
Monday through Friday
If you have any questions, log in to TriNet and click Contact TriNet*
*If you are unable to log in, go to TriNet and select one of the following options: Forgot Password, Forgot ID, Unlock Account, Login Help.
Member Services
Phone: (800) 894-5565
7 a.m. - 7 p.m. Pacific Time
Monday through Friday
Choose from two popular mental health apps
You have a choice between Headspace and Headspace Care (formerly Ginger) through Wellvolution®
- Headspace® offers guided meditations on topics like stress and resilience, sleepcasts, yoga workouts, and other features.
- Headspace CareTM offers on-demand, confidential mental health support day or night through coaching, self-guided activities, and more.
Why Blue Shield?
We believe that all Californians deserve access to high-quality health care at an affordable price. That's why Blue Shield plans offer comprehensive benefits, and access to some of the largest doctor networks in the state.
And as a nonprofit organization we are proud to give back to the communities we serve.
And as a nonprofit organization we are proud to give back to the communities we serve.
Your health plan options
HMO plan
With the Blue Shield HMO plan, you:
Note: When you enroll in the Blue Shield HMO plan for the first time, you must choose a PCP for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/IPA.
- Only pay a fixed copayment for most services like doctor visits, urgent care, and emergency care.
- Have access to one of the largest provider networks in California, with more than 10,000 primary care physicians (PCPs), 270 hospitals, and 34,000 specialists.
- Choose a PCP who will coordinate your care and refer you to specialists and hospitals within their medical group/Independent Practice Association (IPA).
Note: When you enroll in the Blue Shield HMO plan for the first time, you must choose a PCP for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/IPA.
- Exclusive HMO benefits
- Away from Home Care
Trio ACO/HMO plan
Our Trio ACO/HMO plan:
- Has no deductible, just fixed copays.
- Is typically more affordable than other plans.
- Features a select network of local providers who closely coordinate your care.
- Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
- Exclusive Trio ACO/HMO benefits
- Shield Concierge: Enhanced Customer Service
- Away from Home Care
- LifeSpring meal delivery
2023 – 2024 Trio ACO/HMO plan documents
- Summary of Benefits
- Trio ACO/HMO 25
- Trio ACO/HMO 40
- Summary of Benefits & Coverage
- Trio ACO/HMO 25
- Trio ACO/HMO 40
2022 – 2023 Trio ACO/HMO plan documents
- Summary of Benefits
- Trio ACO/HMO 25
- Trio ACO/HMO 40
- Summary of Benefits & Coverage
- Trio ACO/HMO 25
- Trio ACO/HMO 40
PPO plan
The PPO plan allows you to:
- See any doctor you choose for most services.
- Self-refer to specialists.
- Usually pay less for services that are provided by PPO network providers.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
High Deductible Health Plan (HDHP)
With the High Deductible Health Plan, you can:
- See any doctor you choose for most services.
- Self-refer to specialists.
- Usually pay less for services that are provided by PPO network providers.
Tandem ACO/PPO plan
Our Tandem ACO/PPO plan:
- Offers the flexibility of a PPO plan but is typically more affordable due to a select network of providers.
- Includes over 65% of doctors and 90% of hospitals from our broad PPO network.
- Offers concierge support services to help answer your questions about benefits, claims, and more.
- Exclusive Tandem ACO/PPO benefits
- Shield Concierge: Enhanced Customer Service
2023 – 2024 Tandem ACO/PPO plan documents
- Summary of Benefits
- Tandem ACO/PPO 300
- Tandem ACO/PPO 1700
- Tandem ACO/PPO 5000
- Tandem ACO/HDHP 3500
- Summary of Benefits & Coverage
- Tandem ACO/PPO 300
- Tandem ACO/PPO 1700
- Tandem ACO/PPO 5000
- Tandem ACO/HDHP 3500
2022 – 2023 Tandem ACO/PPO plan documents
- 2022 – 2023 Summary of Benefits
- Tandem ACO/PPO 300
- Tandem ACO/PPO 1700
- Tandem ACO/PPO 5000
- Tandem ACO/HDHP 3000
- 2022 – 2023 Summary of Benefits & Coverage
- Tandem ACO/PPO 300
- Tandem ACO/PPO 1700
- Tandem ACO/PPO 5000
- Tandem ACO/HDHP 3000
Cal COBRA Information
Cal COBRA coverage
For questions on Cal COBRA rates and plan options, please contact Blue Shield Cal COBRA at (800) 228-9476.
Current Blue Shield member
If you are a current Blue Shield member, complete the following form to enroll:
Continuing Group Coverage after Federal COBRA Cal COBRA Election Form
After exhausting 18 months of Federal COBRA benefits, a beneficiary may be eligible to an 18-month extension through Cal COBRA. Beneficiary must contact Cal COBRA at (800) 228-9476 to request the extension and ensure they meet the requirements. If approved, the beneficiary will submit this form to formally accept the extension.
Continuing Group Coverage after Federal COBRA Cal COBRA Election Form
After exhausting 18 months of Federal COBRA benefits, a beneficiary may be eligible to an 18-month extension through Cal COBRA. Beneficiary must contact Cal COBRA at (800) 228-9476 to request the extension and ensure they meet the requirements. If approved, the beneficiary will submit this form to formally accept the extension.
Not a Blue Shield member
If you are not a Blue Shield member, complete the following form to enroll:
Cal COBRA Take-Over Form
New groups should use this form when changing carriers to Blue Shield for Cal COBRA members covered under a previous carrier. Employers are responsible for notifying their Cal COBRA members of the transition to a new carrier, and Cal COBRA members are required to fill out the form and submit to the Cal COBRA team within 30 days of transition.
Cal COBRA Take-Over Form
New groups should use this form when changing carriers to Blue Shield for Cal COBRA members covered under a previous carrier. Employers are responsible for notifying their Cal COBRA members of the transition to a new carrier, and Cal COBRA members are required to fill out the form and submit to the Cal COBRA team within 30 days of transition.
Find a provider
Our virtual assistant is available to help you find a provider.
Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
- Advanced provider searchSearch for providers in California by multiple criteria such as gender, language, etc. Select your plan's Find a Doctor link below to begin your search. To find your PCP’s ID number, click on the doctor’s name and select View details under "Primary Care Physician ID."
- HMO Find a Doctor
- Trio ACO/HMO Find a Doctor
- PPO and HDHP Find a Doctor
- Tandem ACO/PPO Find a Doctor
- Find a Doctor TutorialsWatch our tutorials on how to use the Find a Doctor tool.
- Traveling outside of California?Enter prefix: CSR or first three letters of your member ID number
- Find providers in all other states
- Find providers outside the U.S.
Pharmacy benefits
Prescription drug benefits are an important part of your Blue Shield health plan.
Understanding your pharmacy benefits can help you save money. You may save if your medication is a preferred prescription drug. Also, if you take a stabilized doses of covered medications for chronic conditions such as diabetes, you can have a 90-day supply delivered through our mail service pharmacy. Shipping is free, and you may save on your copay.
Programs and services in the spotlight
When your health care becomes complicated, you don’t have to go it alone
With Care Management from Shield Support, you’ve got a team of nurses, health coaches, and other specialists by your side.
Shield Advocate
Our Shield Advocate program offers short- and long-term support to optimize your benefits, health, and quality of life. An outreach specialist will connect with you to understand your needs, discuss how we can best support you, and connect you with a care manager. You can be certain that your medical history and information will be kept confidential. Our experienced care teams are here to help.
You can reach a Shield Advocate by calling (877) 455-6777.
You can reach a Shield Advocate by calling (877) 455-6777.
Save yourself a trip to the doctor's office
Teladoc® virtual care
Talk to a board-certified Teladoc ® medical doctor or licensed mental health professional by phone or video.
All programs and services
- Away From Home Care® program – available to HMO members and their dependents only.Stay covered when you're away from home for extended periods.
- Care Management Program from Shield SupportGet support managing conditions such as diabetes and depression.
- Identity theft protectionProtecting your financial well-being is as important as protecting your health.
- LifeReferrals 24/7SMExperienced professionals are ready to help you with personal, family, and work issues at any time.
- NurseHelp 24/7SMRegistered nurses are available to answer your health questions at any time, every day.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Shield AdvocateOur Shield Advocate program offers short- and long-term support to optimize your benefits, health, and quality of life.
- Teladoc® virtual medical and mental health servicesTalk to a board-certified Teladoc medical doctor or licensed mental health professional by phone or video.
- Wellness discount programs*Get help living healthier with a wide range of discount programs.
- Wellvolution®Access apps and programs to help you reach your health goals.
*Blue Shield is not a financial institution and does not provide tax advice or accounts, employers can choose from HSA, HRA, HIA, FSA and LPFSA accounts through our integrated platform with HealthEquity. This is a summary only, and may or may not apply to a particular individual or group. Blue Shield does not provide any of these services–the vendor does. Employers should consult a tax adviser before deciding whether these options are a good fit for them. Members should consult with a financial adviser to determine if an HSA, HRA, HIA, FSA or LPFSA is a good financial fit for them.
* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, or Benefit Booklet. Blue Shield reserves the right to terminate this program at any time without notice.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, or Benefit Booklet. Blue Shield reserves the right to terminate this program at any time without notice.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.