Promise Health Plan

Contact Us

Email us

Welcome to Blue Shield of California Promise Health Plan. We are here to help, whether you're already a member or just want to know more about our plans.

Head office

Blue Shield of California Promise Health Plan

601 Potrero Grande Drive
Monterey Park, CA
91755-7430
800-605-2556


Healthcare fraud

If you suspect illegal or wrongful billing practices, call our Fraud Hotline, email us, or fill an online form in our Fraud section.

Report fraud

Call our Fraud Hotline or email us to report suspected fraud.


Language assistance

We offer free language services. You can get documents read to you and some sent to you in your language.


Departments

To contact a specific Blue Shield of California Promise Health Plan department, please use the corresponding phone and fax numbers provided below:

Department Phone Fax
Member Services 1-800-544-0088 (Medicare)
1-800-605-2556 (Medi-Cal)
1-323-889-2101
Accounting 1-323-889-6638 Ext. 3233 1-323-889-6286
Credentialing 1-323-889-6638 Ext. 3710 1-323-889-6502
Utilization Management 1-800-468-9935 1-323-889-6577 (Outpatient)
1-323-889-6579 (Inpatient)
Finance & Claims 1-323-889-5220
Quality Improvement 1-323-889-6638 Ext. 3281 1-323-889-6578
Provider Network Operations (PNO) 1-323-889-6638 Ext. 3388 1-323-889-5418
1-323-889-5412 (CHDP Requests)
Marketing 1-800-847-1222 1-323-889-6284
Pharmacy 1-877-792-2731 1-323-889-6254
Culturally & Linguistically
Appropriate Services (CLAS)
1-323-889-6638 Ext. 3538 1-323-889-5407
Health Education 1-323-889-6638 Ext. 3280 or 3282 1-323-889-5407
Corporate Compliance 1-323-889-6638 Ext. 3202 1-626-576-6223
Legal and Regulatory Services 1-323-889-5288 1-323-889-6264

TTY: 711, seven days a week, 8:00 a.m. to 8:00 p.m. Pacific time

Contact Information By County

LOS ANGELES, ORANGE, SAN BERNARDINO, RIVERSIDE

Blue Shield of California
Promise Health Plan
601 Potrero Grande Drive
Monterey Park, CA 91755

Phone
(323) 889-6638

Main Fax
(323) 889-6255

SAN DIEGO

Blue Shield of California
Promise Health Plan
3131 Camino del Rio North
Suite 1300
San Diego, CA 92108

Phone
(619) 528-4800

Main Fax
(619) 528-4820

(All Claims go to Monterey Park)

Blue Shield of California
Promise Health Plan
Informational Resource Center

5946 Pacific Blvd.
Huntington Park, CA 90255
Map and Directions

Phone
(323) 586-1610

Calendar of Events

Arabic

Armenian

Chinese

Hindi

Hmong

Japanese

Korean

Khmer

Navajo

Persian

Punjabi

Russian

Spanish

Tagalog

Thai

Vietnamese

Laotian

You are leaving Promise Health Plan's website

If you enter the web site of Krames on Demand (http://kod.staywellsolutionsonline.com/?accountId=0), please be aware that you will leave Promise Health Plan's web site, and will be routed to the Krames on Demand's web site that adheres to the rules, policies, regulations and terms of use of that service.


OK, I understandCancel