Best Available Evidence (BAE)

Blue Shield of California Promise Health Plan provides access to Part D drugs at the correct Low Income Subsidy (LIS) level when provided with evidence of LIS eligibility regardless of whether or not the health plan and Centers for Medicare & Medicaid Services (CMS) systems match. Blue Shield of California Promise Health Plan updates its system with the LIS status confirmed by the Best Available Evidence (BAE).

If you believe you have qualified for Extra Help and you believe that you are paying an incorrect cost-sharing amount when you get your prescription at a pharmacy, our plan has established a process that allows you to either request assistance in obtaining evidence of your proper co-payment level, or, if you already have the evidence, to provide this evidence to us.

Blue Shield of California Promise Health Plan will accept the following documents as evidence of your proper co-payment level. These documents can be provided by you, your pharmacist, advocate, representative, family member or other individual acting on your behalf, by mail or fax:

  • A Supplemental Security Income (SSI) "Notice of Award" with an effective date
  • An "Important Information" letter from SSA confirming that you are automatically eligible for extra help

For more information, call Blue Shield Promise Cal MediConnect Plan Member Services at (855) 905-3825 (TTY:711), 8:00a.m. - 8:00p.m., seven days a week.

For additional information about the CMS BAE policy, Visit the CMS Website.



Material ID: H0148_19_028_WEB
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