Blue Shield of California is a not-for-profit company that has been a leading provider of quality health plans for 65 years. Blue Shield of California Life & Health Insurance Company (Blue Shield Life) has been meeting Californians’ insurance needs for more than 50 years. Our commitment to members is long-term. We’re here for members today, and we’ll be here for them tomorrow as well.
With the Away From Home Care program1, HMO members can cover dependents outside of California for 90 to 180 days. It’s ideal for students, families living apart and long-term travelers. Blue Shield members and dependents are also covered for urgent and emergency care anywhere in the United States through our affiliation with the BlueCard® network that includes 85 percent of all providers nationally. Internationally, members can access urgent and emergency care through the BlueCard Worldwide® network. Wherever they go, we’ll be there for them.
We have a dedicated team of member service representatives who are knowledgeable about the features and benefits of each plan. Call us Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 9 a.m. to 5 p.m. Each plan type has a different phone number, which appears on the member’s Blue Shield member ID card. Or visit us online at blueshieldca.com – any time, day or night.
The National Committee for Quality Assurance (NCQA) awarded our HMO and POS plans its highest accreditation -- ”Excellent” -- for service and clinical quality. This accreditation is reserved for the best health plans in the nation and is awarded only to plans that meet or exceed the NCQA’s rigorous standards.
Blue Shield members have access to significant discounts on alternative care services and maintenance prescription drugs. Blue Shield of California's Alternative Health Services Discount Program2 provides members with discounts of 25 percent or more off acupuncture, chiropractic and massage therapy services. Simply visit blueshieldca.com for a list of network practitioners.
Our award-winning Web site, blueshieldca.com, can help members better manage both their health and health plan. Whether they want to find a doctor or learn more about plan benefits, treatment options, prescription drugs or our wellness programs, our web site has what they need.
Through NurseHelp 24/7, Blue Shield members can contact an experienced registered nurse for immediate and reliable answers to their health questions 24-hours a day, seven days a week. With LifeReferrals 24/7, members can also get referrals to master’s-level counselors and a team of experienced professionals ready to assist them with personal, family, financial, legal and work-related issues. All communications are confidential and available 24 hours a day, seven days a week. Visit blueshieldca.com for both NurseHelp 24/7 and LifeReferrals 24/7.
Members can compare hospitals, investigate treatment options and find out more about prescription or over-the-counter drugs through our Lifepath Decision GuideSM. This innovative guide is the first of its kind in California. All of the guide’s resources are available to Blue Shield members anytime, at no extra cost.
Blue Shield members have access to Healthy Lifestyle Rewards an online interactive program that can help them stay fit, quit smoking, lose weight and manage their stress. Members can take a wellness assessment and learn where they need to focus, watch health videos and participate in expert-led message exchanges. Pregnant members have access to an educational packet plus one of three top-rated pregnancy or parenting books.
1 The benefits available under Away From Home Care are those offered by the host HMO and will differ from the benefits available through Blue Shield of California. 2 The Alternative Health Services Discount Program is an exclusive offer to Blue Shield members, made available through an arrangement with American Specialty Health Networks (ASH Networks) and is not a covered service of any Blue Shield health plan. ASH Networks credentials and manages the program’s practitioners. None of the terms and conditions of Blue Shield health plans apply. Blue Shield of California and ASH Networks do not review the program’s practitioner services and products for medical necessity or efficacy and make no representations, claims or guarantees regarding their services or products. Members who use the discount program are responsible for the payment of services provided by participating network practitioners, including payment for cancelled or missed appointments. Members who are not satisfied with services received from the program’s practitioners may use the Blue Shield grievance process. Blue Shield reserves the right to terminate this program without notice. 3 Subject to program availability.
Access+ HMO is a registered mark of Blue Shield of California. Lifepath Advisers and Lifepath Decision Guide are service marks of Blue Shield of California. Blue Shield,® the Shield symbol, and Away From Home Care are registered marks of the BlueCross BlueShield Association, an Association of Independent Blue Cross and Blue Shield Plans.