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   Individuals
& Families
   Senior Markets
   Small Groups (1-100)
   Midsize, Large & National Groups (101+)
   Email Producer Services
   Individuals & Families
   Senior Markets
   Small Groups (1-100)
   Midsize, Large & National Groups (101+)
   Blue Shield Sales Offices
Support: Small Groups (1-100)

Producer Services

Our Producer Services team is dedicated to helping you with:

  • Small group quotes
  • New Producer Agreement forms
  • New small group receipt verification
  • Renewal status and questions
  • Commission questions
  • Group-related questions: enrollments, terminations, dependent additions or deletions, verification of membership, COBRA and conversion
  • Supply orders
  • Updates to producer contact information

Contacting Producer Services:

Producer Services
PO Box 272500
Chico, CA 95927-2500

Phone: (800) 559-5905
Fax: (209) 371-5830
email: ProducerServices@blueshieldca.com

Hours of operation (PST):
Monday through Thursday, 8 a.m. to 6 p.m.
Friday, 9 a.m. to 5 p.m.

Group eligibility
Do you have questions about enrollment and eligibility? Contact a Group Eligibility Customer Service Representative (GECSR) at (800) 325-5166. Your clients can also call GECSR directly with their questions about eligibility.
Underwriting

General quesstions: (888) 800-2742

Life Insurance: (888) 800-2742

Application status:
Group: (800) 559-5905

New application submission
Fax: (209) 367-2846

Renewal business plan changes: Fax: (209) 367-6603

Claims
Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.
Member Questions
 
Member services Support
Medical Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.
Dental Please direct customers to call the Customer Service Toll Free Number located on the back of their Dental membership card.

Blue Shield of California
Dental Plan Administrator
425 Market Street, 15th Floor
San Francisco, CA 94105
Vision Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.  At the main menu choose benefits, and then vision.  Caller will be directed to our vision benefits plan department.

Blue Shield of California
Vision Plan Administrator
P.O. Box 25208
Santa Ana, CA 92799-5208
Life/AD&D
Life/AD&D, and Stop Loss Insurance
(888) 800-2742 
Monday – Friday, 8:30 a.m. to 5 p.m. PST
Fax: (800) 329-2742

Blue Shield Life
4203 Town Center Boulevard
El Dorado Hills, CA 95762
Life Insurance (groups of 2 to 9)
Phone: (888) 800-2742
Fax: (800) 250-1786
Life Insurance (groups of 10+)
Phone: (888) 800-2742
Fax: (800) 329-2742
E-mail: BSClifecl@blueshieldca.com
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