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Contact Us
   Individuals
& Families
   Senior Markets
   Small Groups (1-100)
   Midsize, Large & National Groups (101+)
   Email Producer Services
   Individuals & Families
   Senior Markets
   Small Groups (1-100)
   Midsize, Large & National Groups (101+)
   Blue Shield Sales Offices
Support: Individuals & Families

Producer Services

Our Producer Services team is dedicated to helping you with:

  • Commissions issues
  • IFP subscriber address changes
  • Requests for paid to date (include fax number for reply)
  • Application status (include fax number for reply)
  • Scanned producer of record changes
  • Supply requests
  • Life license updates
  • Errors & Omissions Insurance updates
  • New appointment paperwork
  • Response to an inquiry from Producer Services
  • Updates to producer contact information

Contacting Producer Services:

Producer Services
PO Box 272500
Chico, CA 95927-2500

Phone: (800) 559-5905
Fax: (209) 371-5830
email: ProducerServices@blueshieldca.com

Hours of operation (PST):
Monday through Thursday, 8 a.m. to 6 p.m.
Friday, 9 a.m. to 5 p.m.

Underwriting

New application submission:
Fax: (888) 386-3420

Plan change or transfer forms
Fax: (888) 386-3420

Probable underwriting decision request
Phone: (800) 559-5905
Fax: (209) 371-5831

Missing information
Phone: (800) 559-5905
Fax: (209) 367-6395
E-mail: Producer.Services@blueshieldca.com 
Claims
Coverage Support
Medical PPO and HMO plans:
Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.

Pre-authorization:
If a customer's benefits indicate that authorization is required for hospitalization, the provider of the service must contact the Provider Customer Service Department using the following contact information.
(800) 541-6652
TTY: (800) 241-1823
Monday - Friday: 9 a.m. - 5 p.m. PST
Dental Please direct customers to call the Customer Service Toll Free Number located on the back of their Dental membership card.
Vision Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.  At the main menu choose benefits, and then vision.  Caller will be directed to our vision benefits plan department.
Life Insurance
Phone: (888) 800-2742
Fax: (415) 229-5744
E-mail: BSClifecl@blueshieldca.com
Member Questions
Please direct customers to call the Customer Service Toll Free Number located on the back of their membership card.
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