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Covered California members, start your 2019 coverage. Make first payment.
Customer service availability
Medicare Advantage member services

October 1 – March 31: 8 a.m. – 8 p.m., seven days a week

April 1 – September 30: 8 a.m. – 8 p.m., weekdays
(8 a.m. – 5 p.m. Saturday and Sunday)

(800) 776-4466 [TTY 711]
Member services

November 1 – January 31:
Monday – Friday, 7 a.m. – 8 p.m.;
Saturday 8 a.m. – 6 p.m.

February 1 – October 31:
Monday – Friday., 8 a.m. – 6 p.m.

(888) 256-3650

If your plan is through an employer,
call the number on the back of the
Blue Shield member ID card for
personalized service.
Broker services

Monday – Thursday, 8 a.m. – 6p.m.;
Friday 9 a.m. – 5 p.m.

(800) 559-5905

When asked for a line of business,
say "Medicare" to be routed to a
senior markets broker specialist.
Provider services

Monday – Friday, 8 a.m. – 5 p.m.

(800) 541-6652


During non-business hours and
holidays, your call may be handled
by our automated phone system.

Blue Shield of California is an HMO and PDP plan with a Medicare contract. Enrollment in Blue Shield of California depends on contract renewal.
Y0118_18_587A_M Accepted 10292018
Y0118_18_587B_M Accepted 10292018
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