We think the way you do


At Blue Shield of California Promise Health Plan, you'll find a level of understanding and communication that helps both your practice and your patients. Since our executive leadership includes physicians, we value a "patients first" philosophy of care. We strive to work closely with you, be responsive, and understand the challenges your practice or provider organization faces in providing care.

Our goals include providing programs and opportunities for our providers that demonstrate our dedication to supporting you when providing care. Through our Medi-Cal and Cal MediConnect dual-coverage plans and provider networks, we are dedicated to offering Californians access to quality, affordable care.

*Note that effective January 1, 2021, the Blue Shield Promise contract with Medicare has been transferred to Blue Shield of California, which now manages our Medicare Advantage program.

Here are some of the resources you will find in this section:


Sign up to access the Provider Connection
As a Blue Shield of California Promise Health Plan network participant, you can access member eligibility, claims, and authorizations information online.

 Create a Provider Connection account

Please note: HIPAA requirements and guidelines should be adhered to, and any violations will be reported.

We are here to assist you

We encourage you to join us in our mission to provide quality care to Medi-Cal and Cal MediConnect members.

If you can't find what you need online, our dedicated Provider Services phone line is available: 
 Phone: (800) 468-9935 6 a.m. to 6:30 p.m., Monday through Friday.
 Review our Quick Reference Phone Guide (PDF, 129 KB)

Our plans

Blue Shield Promise Medi-Cal

At Blue Shield Promise, we believe that individuals who rely on Medi-Cal should get quality attention and excellent service. Blue Shield of California Promise Health Plan provides comprehensive coverage, attention, and a full network of respected doctors, specialists, and hospitals for our members' healthcare needs.
 Learn more about Blue Shield Promise Medi-Cal


Blue Shield Promise Cal MediConnect

Blue Shield Promise offers dual coverage through our Cal MediConnect plans.  

 Learn more about Blue Shield Promise Cal Medi-Connect

Contact us if you have any questions about any of our plans or coverage:


 Medi-Cal, Los Angeles County: (800) 605-2556 [TTY: 711], 8 a.m. to 6 p.m., Monday through Friday
 Medi-Cal, San Diego County: (855) 699-5557 [TTY: 711], 8 a.m. to 6 p.m., Monday through Friday
 Cal MediConnect: (855) 905-3825 [TTY: 711], 8 a.m. to 8 p.m., seven days a week

News and announcements

Stay informed about announcements, notices, and important updates.

Join our provider network

Learn about joining our network.

Become a California Children's Services paneled provider

We encourage our network participants to become paneled providers for California Children's Services (CCS) so that children who can benefit from this program are able to see the providers they need.

Provider support and incentive programs

Read about the programs we offer to support our network providers.

Manage electronic claims and encounters

Learn about encounter and claim submission requirements, enroll for ERA and EFT, and send EDI inquiries.

Register for webinars

Sign up for upcoming webinars about working with Blue Shield Promise and our members.

Name change and data migration updates

Stay informed of updates and resources that support our new infrastructure since January 1, 2019.

Provider information updates

Take these steps to ensure we have the latest, accurate information about your practice or facility.

Provider Connection

Access network provider tools on Provider Connection website.

Health Care Options: 1-844-580-7272, de lunes a viernes, de 8:00 a. m. - a 6:00 p. m. Los usuarios del sistema TTY deben llamar al 1-800-430-7077.

Para obtener información sobre Blue Shield Promise Cal MediConnect Plan y otras opciones de Cal MediConnect para la atención de su salud, comuníquese con el Department of Health Care Services (Departamento de Servicios de Atención de la Salud) al 1-800-430-4263 (TTY: 1-800-735-2922) o visite la página

Blue Shield of California Promise Health Plan es una organización de atención administrada que pertenece completamente a Blue Shield of California, y que ofrece Medi-Cal, Cal MediConnect, Medicare Advantage HMO y Dual Eligible Special Needs Plans (D-SNP, Planes de necesidades especiales con doble elegibilidad).

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. Todos los derechos reservados.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan es un licenciatario independiente de Blue Shield Association..

Blue Shield of California Promise Health Plan es un plan HMO y un plan HMO D-SNP que tiene un contrato con Medicare y un contrato con el Programa Medicaid del Estado de California. La inscripción en Blue Shield of California Promise Health Plan depende de la renovación del contrato.

Las redes de proveedores pueden cambiar en cualquier momento.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。


Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA  90806

Apple y el logotipo de Apple son marcas comerciales de Apple Inc. App Store es una marca de servicio de Apple Inc.

Google Play y el logotipo de Google Play son marcas comerciales de Google LLC.