employer connection

Customer Service

Get the customer service support you need for standard group plans and national accounts, by phone, fax or through the mail.

Standard Group Plans

Find customer service numbers and addresses for standard group plans.

  • Group Employer Services (Group Size 1-50): Includes membership eligibility and technical help, call (800) 325-5166.

  • Large Group Client Services (Group Size 51-3,000): Includes membership eligibility and technical help, call
    (800) 837-4215.

  • Premier Priorities (Group Size 3,000+): Includes membership eligibility and technical help, call (888) 686-5751

  • Benefits and claims: Employees should call the number on the back of their ID cards.

  • Billing inquiries: Contact your Blue Shield bookkeeper, or call (800) 325-5166 .

  • Group payment: Send your remittance form with payment to:
    Blue Shield of California
    File 55331
    Los Angeles, CA 90074-5331

  • Group eligibility changes: Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the appropriate location below.

    For Groups with 51 or more eligible employees
    P.O. Box 629014
    El Dorado Hills, CA 95762-9014
    Fax: (916) 350-8800

    For Groups with 2-50 eligible employees
    P.O. Box 3008
    Lodi, CA 95241-1912
    Fax: (209) 367-6475
  • Cal-COBRA eligibility: Call (800) 228-9476 or fax (916) 350-7480 .
    You can also write to us at:
    Attn: Cal-COBRA
    P.O. Box 629009
    El Dorado Hills, CA 95762-9009

Customer Service for dental, life insurance and vision plan group members:

  • Dental HMO (800) 585-8111

  • Dental PPO (888) 702-4171
    425 Market Street, 12th Floor
    San Francisco, CA 94105

  • Life Insurance (888) 800-2742 , Fax: (800) 329-2742
    4203 Town Center Boulevard
    El Dorado Hills, CA 95762

  • Vision (877) 601-9083 , Fax: (714) 619-4662
    P.O. Box 25208
    Santa Ana, CA 92799-5208

National Accounts

Do you have a national account? Get your contact info here.

  • Membership eligibility: Call your Blue Shield bookkeeper or your Account Service Representative.

  • Benefits and claims: Employees should call the number on the back of their ID cards.

  • Billing inquiries: Call your Blue Shield bookkeeper or your Account Service Representative.

  • Group payment: Send your remittance form with payment to:
    Blue Shield of California
    File 55331
    Los Angeles, CA 90074-5331

  • Group eligibility changes: Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the location below.
    P.O. Box 629018
    El Dorado Hills, CA 95762-9018
    Fax: (916) 350-2855

 


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