Premium credits are applied to November bills for market segments included in the program, with the exception of on-exchange small business (CCSB) plans, for which the credit will be applied to December bills.
When will customers see a credit applied to their bill?
Credits will be applied to November billing statements before they are mailed or posted online. Billing cycles vary by market segment, with most mailings in the second and third weeks of the month. Customers will not receive information on the credit prior to receiving their bill.
When will customers receive their billing statements showing the premium credit?
Billing cycles vary by market segment, and will be available on or after the dates shown below:
Medical Supplement: 10/13
IFP Specialty: 10/13
Small Group Off-Exchange: 10/15
Small Group On-Exchange (CCSB): 11/15
Large Group: 10/18
Will Blue Shield extend this credit for future months?
No. This is a one-time program for premium credit applied to the November billing cycle (December for CCSB).
What if a customer already paid their premium prior to the credits being applied? Will they receive a refund?
Credits are applied prior to the billing statements being made available. If a customer pays the standard full premium amount, the credit balance will be carried to the next billing cycle.