Shayna Schulz is senior vice president of Transformation and Operations at Blue Shield of California, a nonprofit health plan with over $20 billion in annual revenue serving over 4 million members in the state’s commercial, individual, and government markets. She leads Enterprise Transformation to create a radically new operating model that will deliver a best-in-class member experience. She joined Blue Shield in 2015 as vice president of Customer Care. In 2016, she was promoted to vice president of Customer Experience and Shared Services, and in 2019, to her current role. Schulz oversees the teams focused on ensuring employees are resourced and equipped with appropriate training, tools, and coaching support.
Schulz delivers on the company’s promise of a high-quality, exceptional member experience while also driving systemwide savings that can be reinvested in new, innovative healthcare services. She has implemented programs that are transforming the member experience into one that is proactive and personalized while empowering employees to do their best work. The result is a customer base that feels cared for, and an employee base that feels pride in its work and a deeper connection to the company’s mission.
Her nearly two decades of insurance experience ranges from customer service and corporate communications to business development and sales. Prior to joining Blue Shield, she was Allstate’s vice president of Customer Service and Corporate Relations. In that role she led 2,000 customer organization staff, supporting members across property, casualty, life, and retirement lines of business. From 2008 to 2010, She was vice president and chief communications officer with Sun America Financial Group. She was also vice president of Strategic Marketing and Corporate Communications with AIG.
As executive sponsor of Blue Shield’s Elevating Women employee resource group, Schulz is committed to developing leaders and enabling women and men to reach their full potential and excel in their careers. She also serves as a trustee at Temple Kol Shalom. She has served on multiple not-for-profit boards, including the Illinois Holocaust Museum and Educational Center, Mercury Baroque Ensemble, and Children at Risk.
Schulz earned a master's degree from the Massachusetts Institute of Technology Sloan School of Business, and earned a bachelor's degree, cum laude, in English literature. She also earned a bachelor's degree in vocal performance from Boston University. She received the Top 100 Under 50 award from Diversity MBA in 2018.
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