Whom to contact for help with your plan purchased through Covered California

If you purchased your plan through Covered California, there are certain situations when you should contact Covered California and other situations when you should contact Blue Shield of California directly. Please review the list below to help you understand whom to call when you need help: 

Contact Covered California at (800) 300-1506 or visit CoveredCA.com if you need to: 

  • Update your address and contact information 
  • Report any changes to your income 
  • Update information such as citizenship and proof of residency 
  • Make changes to your health coverage 
  • Ask questions about financial assistance 
  • Cancel your coverage 
  • Request a copy of your Form 1095A 

Contact Blue Shield at the number listed on your ID card if you need to: 

  • Ask a question about billing and payments 
  • Learn more about benefits and eligibility
  • Ask about termination due to nonpayment and/or request reinstatement 

You can also log in to your online account at blueshieldca.com to: 

  • Make a payment or check status on billing and payments 
  • Get an electronic version of your membership ID card, which you can also print
  • Get help finding doctors or other providers 
  • Find out how claims for services were paid 
  • Change primary care physician