Get a ride to and from your non-emergency medical appointments with Blue Shield of California and Call the Car.  

Effective January 1, 2021, transportation benefits will be provided by Call the Car.

 

How to book a ride

Get your member ID ready and contact Call the Car at (855) 200-7544 (TTY:711) to schedule your ride. Please book a ride at least 24 hours in advance. Call the Car is available 24 hours a day, 7 days a week.1

If you are experiencing an emergency, please call 911. Blue Shield's transportation service is for non-emergencies only.

You can receive text messages (SMS) for updates on your rides. You must have a mobile phone that is capable of receiving text messages. Standard message and data rates apply; please check with your mobile service provider.

What’s included with each plan

Call the Car is available to Blue Shield members enrolled in the following plans. The number of one-way trips to plan-approved locations each year varies by plan.

County
Plan
One-way trips per year
    12 24 30 48
Los Angeles and Orange Counties
Blue Shield Inspire (HMO)
     
Los Angeles and Orange Counties
Blue Shield 65 Plus Plan 2 (HMO)
     
Riverside and San Bernardino Counties
Blue Shield 65 Plus Choice Plan (HMO)
     
San Diego County
Blue Shield 65 Plan (HMO)
     
Los Angeles and Orange Counties
Blue Shield AdvantageOptimum Plan (HMO)
     
San Diego County
Blue Shield AdvantageOptimum Plan 1 (HMO)
     
Fresno County
Blue Shield AdvantageOptimum Plan (HMO)
     
San Joaquin, Santa Clara, and Stanislaus Counties
Blue Shield AdvantageOptimum Plan (HMO)
     
Los Angeles, Orange, San Bernardino and San Diego counties
Blue Shield TotaDual Plan (HMO D-SNP)
     
Fresno, San Joaquin, Stanislaus counties
Blue Shield Inspire (HMO D-SNP)
     
Los Angeles, Orange, San Bernardino, Riverside, San Diego, Fresno, Santa Clara, Merced, San Joaquin and Stanislaus counties
Blue Shield Coordinated Choice Plan (HMO)