Get a ride to and from your non-emergency medical appointments with Blue Shield of California and Call the Car.
Effective January 1, 2021, transportation benefits will be provided by Call the Car.
How to book a ride
Get your member ID ready and contact Call the Car at (855) 200-7544 (TTY:711) to schedule your ride. Please book a ride at least 24 hours in advance. Call the Car is available 24 hours a day, 7 days a week.1
If you are experiencing an emergency, please call 911. Blue Shield's transportation service is for non-emergencies only.
You can receive text messages (SMS) for updates on your rides. You must have a mobile phone that is capable of receiving text messages. Standard message and data rates apply; please check with your mobile service provider.
What’s included with each plan
Call the Car is available to Blue Shield members enrolled in the following plans. The number of one-way trips to plan-approved locations each year varies by plan.
|
County
|
Plan
|
One-way trips per year
|
|||
|---|---|---|---|---|---|
| 12 | 24 | 30 | 48 | ||
| Los Angeles and Orange Counties |
Blue Shield Inspire (HMO)
|
||||
| Los Angeles and Orange Counties |
Blue Shield 65 Plus Plan 2 (HMO)
|
||||
| Riverside and San Bernardino Counties |
Blue Shield 65 Plus Choice Plan (HMO)
|
||||
| San Diego County |
Blue Shield 65 Plan (HMO)
|
||||
| Los Angeles and Orange Counties |
Blue Shield AdvantageOptimum Plan (HMO)
|
||||
| San Diego County |
Blue Shield AdvantageOptimum Plan 1 (HMO)
|
||||
| Fresno County |
Blue Shield AdvantageOptimum Plan (HMO)
|
||||
| San Joaquin, Santa Clara, and Stanislaus Counties |
Blue Shield AdvantageOptimum Plan (HMO)
|
||||
| Los Angeles, Orange, San Bernardino and San Diego counties |
Blue Shield TotaDual Plan (HMO D-SNP)
|
||||
| Fresno, San Joaquin, Stanislaus counties |
Blue Shield Inspire (HMO D-SNP)
|
||||
| Los Angeles, Orange, San Bernardino, Riverside, San Diego, Fresno, Santa Clara, Merced, San Joaquin and Stanislaus counties |
Blue Shield Coordinated Choice Plan (HMO)
|
||||