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Shield Support is our personalized care management program to help you live better with illness, recover from acute conditions, and have a more seamless healthcare experience. Our team of nurses, behavioral health clinicians, social workers, health coaches, and other specialty clinicians are available to provide care management, teach self-management skills, and support overall health improvement.

Your care manager acts as an advocate for you and your family by:

  • Identifying available treatment options
  • Assisting you in making important healthcare decisions
  • Coordinating your care with your healthcare providers
  • Researching additional resources, such as support groups and financial assistance

How it works

Call us at (877) 455-6777 to talk with us about our available services. You can be certain that your medical history and information will be kept confidential. Our team can help you with a wide variety of health topics and conditions, including:

  • Behavioral health
  • Cancer
  • Cardiovascular conditions, e.g. Coronary Artery Disease, Heart Failure
  • Catastrophic injury
  • Diabetes
  • LGBTQ health
  • Musculoskeletal conditions
  • Opioid use
  • Pain management
  • Respiratory conditions, e.g. Asthma, COPD
  • Stroke
  • Transplant process


Although your care manager will be your primary program contact, you and your doctor will always make the decisions about your treatment options. Participation in this program will not affect your benefits. Blue Shield will pay benefits according to the coverage available through your health plan. Your choice of healthcare providers is also based on your health plan coverage.

Call us at (877) 455-6777.

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Health Tips

Asthma is a treatable, reversible condition that affects more than 25 million people in the United States. Appropriate medication management for patients with asthma reduces the need for rescue medication—as well as ER visits and missed days of work or school. Talk to your doctor about an asthma action plan and take all your prescribed asthma medications.

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