A message from our CEO
When people ask me why I feel a sense of urgency to create meaningful change in health care, I point to Karen Snedeker, the cover story for this year’s mission report. After she was involved in an accident overseas, we made sure she was able to access the care and resources she needed to make a full recovery at home. Her story shows that when we put patients’ care first and solve problems regardless of obstacles, we succeed as a company and as a society.
We all deserve access to care, especially in times of greatest need. But too often that isn’t how the healthcare system works. That’s why Blue Shield of California is on a mission to transform health care.
We start by putting members such as Karen at the center of everything we do. We advocate for universal coverage. We introduce new technology to reduce costs and enhance access to care for our members. We invest in community initiatives and programs to help Californians achieve their maximum level of health and well-being. We support these goals by investing in our people and building great leaders across our organization.
Our efforts to bring health care into the digital age include leading reforms that will impact all of California and beyond, including:
- A statewide health information exchange that combines claims records from providers and insurers to improve quality of care and care coordination, and cut wasteful spending
- A statewide provider directory so all Californians can find doctors and other providers in their plan network
- New technology to generate insurance claims at doctors’ offices, so patients know costs in real time instead of waiting days or weeks for claims processing
- A drug price transparency initiative so doctors and patients know actual drug costs to avoid surprises at the pharmacy
We’re a mission-driven, nonprofit health plan – the only major health plan to cap our net income at 2% of revenue. We also fund Blue Shield of California Foundation, contributing $45 million in 2018 to support its efforts to help end domestic violence and make California the healthiest state. These are just a few examples of our approach to building a healthcare system worthy of our family and friends that’s sustainably affordable.
When I look at our many accomplishments in 2018, I’m proud that Blue Shield of California’s 6,800 employees are keeping the needs of our members at the center of our plans for 2019, 2020, and beyond.
President and Chief Executive Officer
Blue Shield of California