Filling your prescription through a mail service pharmacy

Blue Shield provides access to prescription mail service through a Network Mail Service Pharmacy, which offers you the convenience of receiving up to a 90-day supply of covered maintenance drugs* delivered to your home or office, with no charge for shipping.


*Maintenance drugs are those prescribed to treat a chronic or long-term medical condition such as asthma, diabetes, high blood pressure, or high cholesterol, and are taken on an ongoing, regular basis to maintain health.

How to register with Network Mail Service Pharmacy to receive your prescriptions by mail

Step 1: Register

To receive medications through a mail service pharmacy, you must first register online, by phone or by mail to provide the information required, such as your name, shipping address, payment method and drug allergies. Instructions for each registration method are listed below:

  • Online — Visit Caremark.com and click the link to register.
    Please note: When registering online, enter only the Member ID starting after the first three alpha characters along with all other required fields. 

    Caremark.com cannot calculate the estimated drug cost of your order at this time. We apologize for any inconvenience. You can find prescription drug cost-share information by logging in to the member portal on blueshieldca.com and choosing Pharmacy Claims from the My Plan & Claims tab located at the top of the page, by reviewing your plan documents or calling the phone number on the back of your member ID card.
     
  • By Phone — Call (866) 346-7200. (Members using TTY equipment can order forms by calling TTY/TTD: 711)
     
  • By Mail — Download and print out the mail service order form.
     

Step 2: New Prescriptions

Once you are registered, you will need to provide your prescription to the mail service pharmacy. Prescriptions can be sent electronically, or by phone, fax or mail:

  • Electronically — Ask your doctor to send an electronic prescription for a 90-day supply to CVS Caremark Mail Service Pharmacy. This is called "e-prescribing" and is the simplest way to send a prescription. To e-prescribe choose:
    CVS/caremark Mail Service Electronic
    NCPDP ID 322038
    9501 East Shea Blvd
    Scottsdale, AZ 85260.
     
  • By Phone or Fax — Request your doctor to submit your prescription for a 90-day supply by phone or fax to CVS Caremark Mail Service Pharmacy.
    CVS Caremark Mail Service MD phone line: 1-800-378-5697 (Monday through Friday, 7 a.m. to 7:30 p.m. CT)
    CVS Caremark Mail Service MD fax line: 1-800-378-0323
     
  • By Mail — If you already have a written prescription from your doctor for a 90-day supply, you can mail it with your applicable mail service copayment and a copy of your Blue Shield member ID card along with your mail service order form. Download and print out the mail service order form.
     

Step 3: Delivery

Once you have registered and provided the mail service pharmacy with your prescription, please allow 10 to 14 business days to receive your covered maintenance medications.

Step 4: Ordering Refills

Once your prescription is on file with the mail service pharmacy, please allow five to eight business days to receive refills of your covered medications.     You may order your refill prescriptions online, by phone or by mail.

  • Online — Sign into Caremark.com to manage your mail order account and order refills.
     
  • By Phone or fax — Call (866) 346-7200. (Members using TTY equipment can order forms by calling TTY/TTD: 711
     
  • By Mail — Download and print out the mail service order form.
     

You can check the status of your order or you can order prescription refills by automatically signing into Caremark.com to manage your mail service account or by calling (866) 346-7200. If you rely on TTY equipment, please call 711.

Prescriptions sent by your doctor electronically to the mail service pharmacy may be automatically renewed electronically. Please check with the mail service pharmacy to see if an electronic renewal has been sent to your doctor for prescriptions that have expired.