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Individual & family plans
Medicare plans
Covered California members, start your coverage. Make first payment.
Customer service representatives may not have access to plan information at this time.
Customer service availability
Medicare Advantage Member Services
October 1 – March 31: 8 a.m. – 8 p.m., seven days a week
April 1 – September 30: 8 a.m. – 8 p.m., weekdays
(8 a.m. – 5 p.m. Saturday and Sunday)
(800) 776-4466 [TTY 711]
October 1 – March 31: 8 a.m. – 8 p.m., seven days a week
April 1 – September 30: 8 a.m. – 8 p.m., weekdays
(8 a.m. – 5 p.m. Saturday and Sunday)
(800) 776-4466 [TTY 711]
Member Services
November 1 – January 31:
Monday – Friday, 7 a.m. – 8 p.m.;
Saturday 8 a.m. – 6 p.m.
February 1 – October 31:
Monday – Friday., 8 a.m. – 6 p.m.
(888) 256-3650
If your plan is through an employer,
call the number on the back of the
Blue Shield member ID card for
personalized service.
November 1 – January 31:
Monday – Friday, 7 a.m. – 8 p.m.;
Saturday 8 a.m. – 6 p.m.
February 1 – October 31:
Monday – Friday., 8 a.m. – 6 p.m.
(888) 256-3650
If your plan is through an employer,
call the number on the back of the
Blue Shield member ID card for
personalized service.
Broker Services
Monday – Thursday, 8 a.m. – 6p.m.;
Friday 9 a.m. – 5 p.m.
(800) 559-5905
When asked for a line of business,
say "Medicare" to be routed to a
senior markets broker specialist.
Monday – Thursday, 8 a.m. – 6p.m.;
Friday 9 a.m. – 5 p.m.
(800) 559-5905
When asked for a line of business,
say "Medicare" to be routed to a
senior markets broker specialist.
Provider Services
Monday – Friday, 8 a.m. – 5 p.m.
(800) 541-6652
During non-business hours and
holidays, your call may be handled
by our automated phone system.
Monday – Friday, 8 a.m. – 5 p.m.
(800) 541-6652
During non-business hours and
holidays, your call may be handled
by our automated phone system.
Blue Shield of California is an HMO and PDP plan with a Medicare contract. Enrollment in Blue Shield of California depends on contract renewal.
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