Going paperless

I'd like to go paperless and get my information faster! How do I start?

You can update your preferences directly on your online account. If you don’t have an online account, please visit Member registration and follow the steps.

Note: Changes made using our website or mobile app will synchronize.

On the website:

Locate the round icon with your initials in the upper right-hand corner of your member portal and click it.

From the dropdown, click “My profile.”

On the Profile screen, scroll down to the Communication preferences section. Under “Know Your Medical Plan” select Edit Individually.

Select your desired preference in the “Explanation of Benefits (EOB) and Accrual Notices” and “Plan and Benefit information (includes ID card)” sections.

On the mobile app:

Download and log in to the Blue Shield of California mobile app.

From your member dashboard, locate the three lines in the bottom right corner and press it.

From the menu, select “communication preferences.”

Select “Email” (recommended) for Claims and Explanation of Benefits (EOB) and/or Plan (includes ID card) documents.

Once you have changed your desired preferences, a “Save Changes” button will appear. To complete your changes, press “Save Changes.”